One place for health literacy
The Statewide Health Literacy Hub (The Hub) is a NSW Health initiative, hosted by Western Sydney Local Health District in partnership with the University of Sydney, and funded through the Elevating the Human Experience program.
The Hub works with leaders to embed health literacy into policies and systems, and with staff to build practical skills for clear communication. This strengthens confidence and trust, and improves outcomes for both staff and patients.
New online training module now available: Written Health Communication
The Statewide Health Literacy Hub has launched the second module in our Foundational Health Literacy Training series.
Written Health Communication is for anyone who writes, reviews, approves or shares written health information.
Whether you are new to the topic or want a refresher, this module is for you.
The module takes about 40 minutes and you can complete it at your own pace.
An important milestone for health literacy in Australia!
The Australian Government Department of Health, Disability and Ageing has released the National Health Literacy Framework.
What the Framework says
Health literacy is not only about a person's own skills. It is also shaped by how we design systems, services and information. It depends on whether people can find what they need, understand it, use services, take part in decisions and act with confidence.
The Framework asks for health information that is safe, trustworthy and culturally appropriate. It also asks us to build people's digital, artificial intelligence (AI) and critical health literacy. Critical health literacy is the ability to judge health information and act on it.
The Framework does not set one model. It gives governments, health services, communities and researchers a shared language and direction they can adapt to their own setting.
A Year of Impact 2024 to 2025
We are excited to share our first full year as a statewide initiative and the progress made together to improve clear, safe, and equitable communication across NSW Health.
Hear from leading experts, innovators and consumers with lived experience, shaping health literacy practice.
Focusing on showcasing evidence that has been translated into real world initiatives to highlight the impact of health literacy.
Every time we communicate in healthcare, we have an opportunity to make a difference for patients, consumers, families and carers.
Build your capability with foundational training designed for all health staff.
Stay tuned for further foundational modules as we co-design with health staff.
Find evidence-based tools, checklists, and guides designed to make health information more inclusive and easier to understand. These resources support staff across all roles to create communication that meets the needs of diverse communities. By using them, you can improve safety and build trust.
Join a Shared Knowledge Network (SKN) to connect with peers, researchers and consumers who are co-creating health literacy solutions. Coming soon in 2026.
Follow us on LinkedIn to stay up to date with our events and campaigns like I Am Visible, sharing stories and insights that make healthcare more accessible for all.
The Hub Bytes delivers concise, easy-to-digest summaries of recent research, reports and essential health information related to health literacy - perfect for people on the go.
Our vision
An equitable healthcare system where every individual can easily access, understand, and use healthcare services to make informed decisions, leading to improved outcomes and community well-being.
Our mission
We lead Health Literacy through innovative partnerships with health systems to build an equitable environment that prioritises human-centred, evidence-based practices. Together, we empower individuals and communities across New South Wales.